Help
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| Delivery Information | |
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UK delivery on all HID kits is £7 using a national courier.
Please note that we do not provide a collection service - all HID Kits and Bulbs are shipped to you directly from our warehouse. We send our HID kits using a courier service because of the additional insurance provided. This service requires a signature on receipt of the goods so please ensure you will be present at the delivery address you provide us with. UK delivery on all other items is £2.50 using 1st class post. Due to the packaging required to protect our HID components in transit it is unlikely your package will fit through your letterbox. As a result, we recommend you specify a delivery address where somebody will be present to receive the goods. Europe (non UK)
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| Returns and Refunds | |
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| We pride ourselves at HID Kits on giving the best service possible along with the highest quality products. We hope that you do not encounter any problems in the course of your order process with us. However, we do appreciate that unforeseen issues can sometimes arise and have therefore set out these guidelines to follow if you need to return an item to us. Contact Us First - It is important that you contact us before returning anything to us. We will advise you on where to send the item and enter the process into our returns system to ensure a swift resolution to the situation. Failure to contact us may result in long delays. Goods Faulty on Arrival - If your goods are faulty on arrival, you have 28 days to inform us of the fault. When the goods are returned to us and the fault has been verified we'll issue a full refund to you via your original payment method or send a replacement as required. Goods Damaged in Transit - If your goods were damaged in transit, we request that you report it to us within 7 days. If goods are visibly damaged on receipt its best to sign the delivery note accordingly. Once the damaged goods are received back into our warehouse we'll issue a full refund to you via your original payment method or send a replacement as required. Goods Faulty in Warranty Period - If your goods develop a fault within the warranty period then please contact us to arrange a replacement. If you have changed your mind - If you have simply changed your mind about your order and you wish to return your goods then in line with the Distance Selling Directive (DSD) you can do so provided you inform us of this decision within 10 days from receipt. The goods must not be opened nor used and must be as new when returned to us. Once you've informed us of your decision to return goods under DSD you have 28 days to do so at your own expense. Once goods are received at HID Kits we'll issue a full refund for the cost of the goods to your original payment method. Please note this policy does have some limitations and does not apply to business customers. Non Delivery - If you have received the item shipped notification from us, and have not received your item within the expected delivery time period, please contact us. If you selected to use our standard delivery service then it is possible that the Royal Mail have attempted delivery but could not complete the delivery for some reason. In this instance they should leave a note BUT this does not always happen. Regardless of whether you have been left a note or not, we would advise that you check with your local sorting office to see if it is being held there, and also with your neighbours to see if it has been left with them. If you still cannot locate your order, please contact us and we shall advise further. Please Note - If you have selected our standard delivery service of Royal Mail 1st Class, we cannot act upon a non delivery until after 7 working days following the date of shipment. These are Royal Mail regulations that we must follow and we have absolutely no control over. While Royal Mail 1st Class is normally a next day delivery, and almost always within 3 working days, it has been known in the past to take up to 7 working days to be delivered. |
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| Payment Info |
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HID Kits offers a selection of payment methods. You have the option to pay via Credit/Debit card or Paypal. You can pay using any Credit or Debit card of the following types:
All our credit and debit card payments are processed through the secure Sage Pay payment pages. Sage Pay are the new name for Protx, who are widely known for being one of the largest and most secure payment processing companies. For more information on Sage Pay, please go to www.sagepay.com You also have the option of paying via Paypal. Paypal is a fast, easy and secure method of online payments. If you would like to pay by Paypal it is recommended you have a Paypal account set up. If you do not have one set up or would like more information, please visit www.paypal.com HID Kits only accept payments in GBP sterling. All prices displayed on the website are GBP prices. For up to date exchange rate information, please visit www.xe.com |
The other advantage of an HID kit is the long life. The average life of an HID bulb is around 5 times longer than a standard halogen.
The colour temperature does not mean heat in any way. It also is not a direct indication of brightness either. However, in practice the 5000K bulbs are the brightest, closely followed by the 6000K with the 8000K bulbs giving the lowest light output of the three.
If you want something to really stand out from the crowd and the amount of improved vision is not as important, we would recommend the 8000K bulbs.
The HIDCB HID kit has been developed to work with the newer more sophisticated ECU systems. These ECU's have more advanced checks to make sure the bulbs are still working. Standard HID kits will fail these checks and subsequently bulb out warnings will be displayed on the dash of the vehicle. Our 35W Canbus system will overcome these issues. Due to the high quality of these kits, we are able to offer a 2 year warranty on all bulbs and ballasts.
35W STANDARD
The HID35 is our standard 35W system designed to be used for non-canbus vehicles. This system is is a plug and play kit and offers up to 300% more vision than a standard bulb. We also offer a 2 year warranty on bulbs and ballasts.
35W SLIM
The SLIM35 HID conversion kit is our compact version of the HID35. The ballast on this kit is ultra thin which makes it a lot easier to fit on vehicles with restricted space. Motorbikes are the most common vehicle to use these for their obvious space restrictions but some cars can also benefit. This kit also comes with our 2 year warranty on bulbs and ballast.
55W STANDARD
The HID55 is our uprated HID kit with a power rating of 55W. The HID kit in itself is the same as the HID35 with the only difference being the power. This increase in power results in an increase in light output resulting in up to 400% improve vision over a standard bulb (as opposed to 300% improvement from the 35W kit). This kit comes with a 1 year warranty on bulbs and ballasts.
| Terms & Conditions | |
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HID Kits Consumer Terms & Conditions of Sale. PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND KEEP A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE
1. Format of the Contract
2. Description and price of the goods
3. Payment
4. Delivery
4.5 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods, less any expenses incurred for failed delivery.
5. Risk/Title
5.3 The Supplier shall be entitled to recover payment for the goods notwithstanding that ownership of any of the goods has not passed from the Supplier.
6. Title for Business Customers
6.2 If you are a business customer your right to possession of the goods shall terminate immediately if:
7. Your right of cancellation
8. Warranty
9. Limitation of Liability
10. Data Protection
11. Applicable Law
12. Images
13. Disclaimer |
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| Privacy Policy |
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This section explains the HID Kits policy regarding information that collected on our website. During the order process we are required to collect your name and address details to fulfil your order. These form a permanent accounting record and cannot be removed as they may be required under the Companies Act audit or some other Legal compliance. All details collected through the checkout process are stored on a secure server and are not given or sold to any other third party company. As we use the Sage Pay payment system to process credit and debit cards, your card details are not stored with us at any point. No person at HID Kits will have access to your credit or debit card details. Where the order is placed over the phone, all card details are destroyed as soon as the order is processed in accordance with sensitive data disposal regulations. If you require any more information on the privacy policy of HID Kits then please contact us using the section provided. |



